Frequently Asked Question [FAQ]

Q:How often do you ship? Processing time vs Shipping time? How long does it take to receive my order?

A:Please refer to our Shipping Policy for more information, thank you.

 

Q:How do I track the status of my order?

A:You can check the status of your order by clicking "Track Order" in the title bar of the page.

Otherwise you can email us at official@wukongzen.com for more information.

 

Q:Where is my package? I didn't receive a tracking number?

A:Our order processing time usually takes 2-5 business days(excluding weekends and holidays). Once we ship out your order, You should receive a shipping notice to the email you provided. Please check your Promotions, Updates and Spam folders in your email inbox.

 

Q:What do I do if I entered an incorrect shipping address?

A:In general, we can try to change the shipping address for you before your order is not dispatched, but once the package is dispatched and enters the shipping state, the shipping address cannot be change.

If you need to change your address, please contact us within 24 hours after placing your order.

 

Q:Can I change or cancel an order after I've submitted it?
A:We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
If the order has not been shipped yet, we’ll process your refund right away. Please
contact us
 
Q:Something is missing from my order?
A:If you ordered more than one product, it’s very likely that they will arrive separately as our products are shipped from various warehouses. You should receive tracking for each parcel.
If you’re still unsure about the whereabouts of your missing item, please contact us.